It's totally impossible to get in touch with Viv ...

It's totally impossible to get in touch with Viv Titcomb who is dealing with my claim. This accident was of no fault of mine and was admitted by the third party insurance on the day of my accident. I have had e-mails from Viv who puts "please contact me with any concerns" on the end of her e-mails but I challenge anybody to ring her number and get through. My claim has been going on since the 11/11/15 and to date she has never answered any of my calls !
I should of took the advise from friends and family and instructed a company that has much better reviews than this one, instead I took the advice of my insurance company !