Cassidy Klein

Review of Digital Pro Lab

Last week I needed some Quick Prints printed for w...

Last week I needed some Quick Prints printed for work. I have been a customer with them for years. I have paid for I think 4 monitors to be color matched with their store over the years (and color matching is NOT cheap). Their software was not working and they said multiple times it was basically my problem. I assured them I was not having internet troubles or anything to prevent their software from working, but they were very rude and had no desire to help me. So I asked if they would print them if I sent them via email. Amanda the manager I spoke with said yes, but NOT ONCE said I was going to be charged a "Full Service" price. I was basically over charged $40+. When I asked if the difference they charged me could be applied to an order that I wanted to put in today, they said no. They said the Full Service price I was charged was standard, and would remain. I will NEVER use Digital Pro Lab again. I used to receive great service, great turn around time, and great quality. I would have given them 5 Stars in the past. Now they lost a customer and I feel everyone should know how they are now treating their long standing customers. They no longer care about how they conduct business. They should have honored the price that I should have paid. I did not ask for a refund, I simply asked for the price they over charged me to be applied to my order I was placing today. I have an account with them, and when you have an account you get a discount on your prints, and they did not do that and do not care to rectify the situation. Taking my business elsewhere.