Kelcey Henderson

Review of Hyatt Regency Montréal

I can't really review the stay because I ultimatel...

I can't really review the stay because I ultimately canceled it. However, I pay a lot of attention to Google reviews for hotels and thought it would be helpful for other travelers to understand that reservation flexibility is not the same in this hotel as in other Hilton branded hotels. I canceled because the manager refused to assist me in dropping one night from my stay (well in advance) without dramatically increasing the rate for the other nights. Through her staff, she tried to tell me I was "getting a discount" based on the number of nights I booked and that would no longer apply when I dropped one of the nights; my confirmation clearly detailed the rate that I was paying for each night, so I can only assume she's had success haggling with other guests in this disgusting manner. Rather than paying over $100 more for the same nights I already had reserved, I decided to stay at the absolutely beautiful AC Hotel (by Marriott) across the street for well over $100 less. I stay in Hilton brand hotels quite often and frequently have to make changes to reservations due to changing business circumstances, which is why I never do a pre-paid/non-flexible booking, and I've never experienced a Hilton brand hotel to be so inflexible. I wish her luck in booking a DoubleTree room on a Thursday night for $330.