I recently purchased a used Volkswagen from Pugi. ...

I recently purchased a used Volkswagen from Pugi. Roger the sales associate who I worked with was excellent. I was coming from out of state and pretty much knew for certain I d be purchasing the vehicle I d picked out. Aside from normal negotiations I felt like I got a great deal on the vehicle, Roger was particularly helpful and seemed very trustworthy and honest! Unfortunately the rest of my experience was rather negative. The vehicle I was interested in was a certified pre owned, however once we began negotiating on price it was revealed that the online internet price did not include the certified warranty, it was actually almost $2K more to factor that in. Ultimately I decided to nix the warranty, even though upon secondary review of the web posting, nothing indicated the online advertised price did not include the certified warranty. Not a huge deal but seems like deceptive marketing. Ultimately I got them down to a very fair price in my opinion which was great, however I felt as if the warranty suddenly wasn t included when they realized the price I was willing to pay and the asking price were quite different. Another issue was that we did happen to be on a tight schedule and I watched the finance manager sit in a glass wall office for 30 minutes eating a sandwich, when I was repeatedly told he was coming to help me soon. He then told me when I asked if we could speed up the process a bit that it was his day off and he wanted to leave just as much as I did. Not a huge deal but seems pretty unprofessional. Then when I came back to pickup the car after having a few body touch ups which they graciously took car of, the car had less than half a tank of gas and the floor mats were never put in and the carpet was all tracked up with dirt. Again when you re paying thousands of dollars you would think you could at least get temporary plastic put down and a full tank of gas. All in all my experience was a very mixed bag. Definitely take some time out of your day if you plan to purchase a car here and ask for Roger.