My mother has several syncope episodes in a row ...

My mother has several syncope episodes in a row at the Alf she is living in. An ambulance was called and she was taken to Holmes regional. This was approx. 10:00 an 4/22/16. my sister in law ( her daughter ) was told she would have to be admitted. No diagnosis given , however the standard tests were taken, chest x ray lab work, ekg monitoring urin . My sister in law noticed her blood pressure was " low "and was told she had a " low grade fever . When my husband brother in law and I got there at approx. 8 pm Friday. ( coming from Delray Beach fl ) No clear diagnosis and No physician had shown up yet. An iv was just being administerd for dehydration at that time , this was assumed . Because of my mother in law's memory issue my brother in law spent the night with her. at 2am, 4 am and 6 am they came in and drew labs. at 7 am they came in and did anther chest x ray ? why when this was done in the er, no one had a clear answer. Its in the orders ? who gave the orders ? Still no physician. by 11 am Saturday 4/23 . to make a very long and grueling story shorter, we complained as gently as we could to the on floor nurse ( who's fault this was Not ) about No doctor , and no clear diagnosis and Gee if the Dr written on the room board was unable to dhow up then we want another Dr. well the physician who was reported to be at the other end of the hospital all day showed up at about 10 min to 3:00pm . said he needed to review her case?? and would be back to tell us what needed to be done. the bottom line at 330 we found out she has a very mild case of pneumonia, some water in her lungs as well . they would put her on medication and she would be ok to return to the ALF memory unit . We got her home by 830 that night, medication in hand. We provided transportation. otherwise she would probably have has to wait a few or hours more before being taken home
1. why did er not coordinate with 6th floor or on call physician.
2. why were we told Dr is coming "he is at the other end of of the hospital " Multiple times, and we did not get any action until we really started complaining, and then finally asked for another Dr.
3. My Mother in law did not even get a Tylenol for her fever.
4. Lack of communication with a sick persons family is critical in caring for them.
What would have happened if she did not have any family to sit with her and complain for her?
I am disgusted at the treatment ( or better lack of ) she received by the Dr. on call for that floor
This hospitals communication skills Must be improved in order for patients and families to understand what is happening and coordinate care for their loved ones.
as a end note.
the on floor nurses and cna's were kind, attentive, did understand, did try to help. somehow I feel they were snubbed as well
Yours truly
Mrs. Disgusted