Deborah Thomson

Review of Lewis-Gale Medical Center

8/13/19 I had a lab appointment and then an appoin...

8/13/19 I had a lab appointment and then an appointment with Dr. Karri. They were wonderful. I needed to have a pint of blood drawn but the department that draws it could not see me until 8/14/19 at 3:00 pm. I registered the 14th upon arrival at 2:50pm. 55 minutes later the nurse came to get me. The receptionist called the nurse 3 times to let her know I was still waiting. I told the nurse that I needed the numbing spray and she wasn t happy about that. She mentioned to another nurse that she got all her charting done between her last patient and me. The needle went completely through my vein so she had to pull back on it and hold it the entire time. When she told me I was done and lifted the bag, it was only 1/2 as full as it normally is. Normally the bag is really full and bulges. This bag was flat. I have never had a problem with any of the staff there. The rest of them are professional and nice. I have Polycythemia and the blood draws are important to get my values down to where Dr. Karri wants them. I thought I would make you aware of this so hopefully it won t happen again.