Mary Callahan

Review of Hyatt Regency Orange County

Overall, this hotel is ok. The staff is courteous ...

Overall, this hotel is ok. The staff is courteous and professional. There appears to a split experience for visitors depending on which tower you get placed. Suites sit on one side (north end) of the hotel. Here is where the hotel feels warm, cozy, clean, modernized, and more recently renovated. On the other end (south end) it s older, dingy, rusting on all exposed metals, and the elevators have been under repair for months. These elevators are very slow, causing long lines to pile up in the downstairs lobby. Although, they opened the service elevator for guests, you can t reach it easily from the lobby.

Originally planned to stay for 10 nights, but decided to cut my stay short after 4 days and move to the Marriott Anaheim up the street. Found the price to be comparable with better amenities and cleaner.

Bedrooms were decent size. The bathrooms were small and I wish they outfitted a fan to help with the humidity buildup after showers. This little thing could also help with the slight mildew smell in the bedrooms. The toilets and bathtub were absolutely outdated, with rust and lime developing on every metal surface in the room. Even the emergency sprinklers were rusted through. The tub was also clogged be prepared to have a small bath develop while taking showers.