With all the construction and mess you think they ...

With all the construction and mess you think they would have concierge or some form of staff outside to assist with baggage and valet. But No assistance from staff while you stand out there like lost tourists trying to get your baggage out the car and the valet sorted. They really need to re-evaluate their customer experience! Bad enough their website is misleading thinking there is parking, when in fact the only parking is Valet at $55 dollar a day! Was my first trip to NYC and boy was this hotel a let down, I ve had better service in third world hotels than at this hotel!