Giving this hotel just one star but have to say th...

Giving this hotel just one star but have to say the location, the beach and the resort it self is beautiful. The staff at the restaurants, bars/pool spa were nice and helpful. However, that was about it.

All started upon check-in. We get to the resort around 6 in the evening. The line at the front desk is short, however the staff was painfully slow. Finally get greeted and the lady ask us if we were okay with a double bed even though I had requested a week before for a king room and it was just my wife and I celebrating an anniversary which they knew. We told her we want a King room, she said they had one for upgrade (pay or extra of course) an ADA accessible room. Not wanting to spend more than we already had, we agreed to the ADA room. Total downgrade!! Bathroom was a nightmare with no counter space. I went back within 10 minutes to ask for the upgraded view room the lady offered earlier. She tells me it is no longer available but she can switch me to another room the next day. How does that even happen? I know this was a lie and she probably didn't want to "upgrade" me. So we are stuck with the current room for a night. Room was right by elevators and there was a huge women's conference on that floor which was so loud through that night. Woke up constantly throughout the night due to disruptions of people screaming and running around. After asking for another room, they offered one for next day and the lady moves us down just a few doors. Had to get stern about all the disruptions and moved us to a decent room on a different - something we should have gotten in the first place. Wasted so much time over this.

Second night, we gave the valet our ticket to get our car. I had stepped away and told the valet I would be back, my wife waited for the car. The valet called out the name and my wife gets into the car (exact same car as our rental). Upon entering she noticed the car was different from the interior so she opened the door to get out, the valet approached her and rudely started telling her he had called out the name "Lee", which sounds really close to my last name "Ali" and the car was the exact same make/model/color. He could have been nice about it, after all, we are guests of the hotel.

Lastly, the final night we were there, we return from a long day to our room to realize our bathroom amenities haven't been restocked.

To summarize, the service at this hotel was horrible. The front desk staff (besides a guy named Noah, he was very helpful upon checkout) valet/bell desk needs customer service training. The resort, pool, and beach areas are nice. Spa is being renovated but the spa services were great.