Brad Laietta

Review of Quality 1st Basement Systems

DO NOT USE THIS COMPANY. We used them to finish ou...

DO NOT USE THIS COMPANY. We used them to finish our basement and regret it. They are very quick to respond when it comes to giving an estimate but once you book, what should have taken 2 weeks took 2 months. My wife would have to physically go downstairs every hour and "check in" to see what they had done. It wasn't until our basement recently flooded that we realized how terrible they are. Once again, they came out very quickly to give the estimate to replace the flooring they had just installed, we gave our deposit, they deposited it that day. Then....nothing. Called everyday for a week and was told someone would be calling shortly to schedule and only ONE person could schedule this job. We finally threw our hands up and said no, we aren't dealing with this again. We starting calling other basement finishing companies and it wasn't until they all, individually, without conferring with one another, saw the basement.... that we realized was a disaster our job Quality First had done. Nothing and I mean nothing is even. Things are unfinished that we didn't even realize should have been. Seems are left open, our whole ceiling is slanted. It's so upsetting and can only hope we can prevent someone else from making the same mistake we did. Do your research, don't listen to their sell. Their products are not incredible. They aren't unique. Their work is terrible and you will be soooo stressed dealing with them.