Suzanne Hebert

Review of Cambridge Hyundai/Cambridge Ki...

I had an appointment for 12 noon for 3 small recal...

I had an appointment for 12 noon for 3 small recall items. I asked how long it would take and I was told one item (the sensor) would take 15 minutes. The other two items they had to check on. I was told I could wait in one of the two waiting areas. I told them that I would be back. My daughter would pick me up and we went to the grocery store.

I came back at 1:30 to see if my car was ready only to find out that they hadn't looked at the car. In fact they actually took my car out of the garage and it was still outside. Apparently because I decided not to wait in their facilities, they assumed that I would not be needing my car. They actually asked if I still needed my car today when I called them.

I was appalled that they could make such assumptions. I told them that I was in the parking lot waiting at this point so they finally took it in after 10 minutes of let me see how long it will be. I was then told 30 minutes it would ready. It has been 45 minutes so far and I am still waiting in the car lot. No one has called me yet.

If I could give a zero rating I would.

Update on my review. I sent you an email as requested but have not received a response back. (3 months ago) This just goes to show you how bad customer service is here. It's too bad because I love my car, just not the dealership. If I buy a Hyundai again, I will go elsewhere.