Brian Houst

Review of Volkswagen of America

Service is bad sales team is worse !! Bought a use...

Service is bad sales team is worse !! Bought a used Toureag from them back in November 2018, had some issues that revolved around bad tires initially that I replaced at my cost. The car still has vibration issues at speed and they refuse to call me back to discuss a possible vehicle exchange. Best part is we have been VW customers for over 15 years and have never been treated this way. I drove an hour to another VW service station to finally have the car's issues addressed just to avoid this place. Very frustrating and complete lack of follow up by the entire team From salesmen to management. VW should come in reintroduce them to the way customers should be treated. I wish i could give negative stars.