I went to Harrah's as I normally do because my hub...

I went to Harrah's as I normally do because my hubby prefers this hotel out of the 3 Caesars properties. I've stayed several times throughout the year. I've probably been about 4 times in the past 6 weeks (not to include other Caesar properties I've been to in those 6 weeks), I'm a Diamond member and live in Maryland.

I take a shower and go to dry off. I pick up the folded towel on the rack put it on my face before drying my hair and it smelled terrible, I mean horrible. I look at it and notice the black marks and small brown marks first. I flip it over and there are bigger clustered brown marks. I was mortified and immediately grabbed the soap to wash my face. I ran out to my husband to show him and he went off (bleep, bleep, bleep). I had reservations to bring family and friends up later in the week for the 4th of July, I immediately canceled all the rooms.

I went down to the front desk only to be told they're a different department and they couldn't give me any housekeeping supervisor info to contact them. They know it's unacceptable but sorry. Something so disgusting I expected to speak with a supervisor face to face not be shooed away by a front desk clerk being told the front desk manager was on the phone (I had no problem waiting) and they'll let housekeeping know.

After exclaiming this was absolutely ridiculous the front desk clerk said here's $50 free slot play. Lady that's 2 spins on a machine for me that's a joke. At what point will I be reassured this won't happen again. It's the next day and that sh!tty poop smell I can't get out of my nose. It makes me nauseous to think about it. I've had dirty bathrooms at this location before (they've come and cleaned or switched my room no biggie) but this really crushed my soul.

This is so bothersome because the issue could only be one of two things. Housekeeping folded a dirty used towel up for my room or they didn't put fresh towels in when changing the room over between guest. I suspect the latter. They see folded towels and think just add to it. You can see the creases from the folds.

Harrah's you lost me.