Doris Mers

Review of AOL Time Warner

False Advertisement, Deceptive Practices, Poor Cus...

False Advertisement, Deceptive Practices, Poor Customer Service, Inadequate technicians. I order Time Warner on or around Feb10, 2016. They charged me a month service in advance and a $50.00 deposit before they would schedule the install. The install was a joke. They did nothing. When they left the only working service I had was internet. However, their system did not recognize me because the Tech input the wrong info. Eventually a "senior" tech came out and re-installed the TV and the whole service. My telephones never did work.
I cancelled using the 30 day guarantee which they did not honor. They informed me twice that my refund could only be process via check and US mail. Although I tried to demand a refund back to my debit card.
The check never came and I visited the local office on Leo Street in Dayton. The agent could find no information in my account records confirming a guarantee refund was do. Neither did she have records of a deposit refund. Finally after demanding and refusing to be allowed to speak with a supervisor the Clerk said she had spoken to her supervisor and a refund would be issued. She apologized again stating the refund had to be issued via check and mail. I told her I knew they were just lying as they have been since I became involved with them.

I filed a dispute with the BBB,The FCC, The FTC and I will continue to do so until Time Warner sends me a Check for the money I paid for no service. This is absolutely the worst company I have every had the misfortune to deal with. Run don't walk!