The Colonnade states this is a 4-star hotel. The C...

The Colonnade states this is a 4-star hotel. The Colonnade does not live up to this. No hot water one night (Engineer states this is due to the boiler not on). Only having cold water was an unpleasant surprise, especially when I wanted to bathe my tired baby but all I had was cold water. It took about an hour to get hot water. We weren't offered any help with our luggage when we arrived. Room service ends at 11pm. Wallpaper falling off the bathroom wall. Room service gave us stale potatoes with our breakfast. I would not recommend staying at this hotel. I was expecting a 4-star hotel and my stay definitely did not live up to that expectation.