Siva Ram

Review of Adorama

Bad Experience. I was a customer of Adorama for a ...

Bad Experience. I was a customer of Adorama for a few years. Decided to upgrade from t6i to a7r iii & tried the Trade-In Program. Though my gear was rated as Excellent I was offered <50% of what I would get if I buy the same product from their used section. Much more to that, the interaction with their team was not impressive once after I shipped my gear.

So, got my gear back in same condition (on 3/16/2018). Tried Focus Camera. Though it was my first transaction with Focus Camera, I got more value for my gear, good discount on new items & lots of "useful & expensive" freebies. Much more to that, I had an impressive interaction with them.

Note: No one recommended me Focus. I just searched in Internet as another Sony dealer. None of my friends / relatives work at Focus. I am a now a happy customer of Focus Camera.

---
Dear Helen,
I wish you set the correct expectation in the initial conversation itself. If I was initially offered 70%, I expect 70%. If I was initially offered 50%, I expect only 50%.

I feel bad when I was offered 70% initially & received a final offer for 45% for a D/E+ item. Setting the expectation is important.