I had a truly appalling first (and last) visit her...

I had a truly appalling first (and last) visit here, the staff were rude, slow, disorganized and had very poor communication skills. They canceled our order after making us wait over 20 minutes because they ran out of (allergy modification) ingredients. The server offered a refund but young woman at the cash was extremely rude and gave us the incorrect amount. I don't understand the hype around this place, it doesn't even look clean. Want a sandwich? Go anywhere else.