Tiffany C

Review of Conrad New York

The hotel was nice, in the beginning of my stay i...

The hotel was nice, in the beginning of my stay i loved it.. however i stayed here in April and i had a terrible experience. Upon my departure i left a pair of great shoes, i forgot to pick them up walking out the door.. i contacted the hotel and they acted as if they were very sorry. And got to talking about how the housekeeper would never take from the hotel, they believe in her.. that s all fine, but someone has my shoes. They were a very nice pair of Yves Saint Laurent s. I have pictures showing I had them on in there hotel.. But the Conrad hotel had some company call me saying they are denying the claim, due to the NY inns keeper statue that protects the housekeepers.. meaning that they were already bias towards the housekeepers.. what s the point in paying all this money to stay in a high end hotel, if you can t trust the people around you.. If i wanted to stay somewhere where me or my belongings were not safe i could stay anywhere.. they had. No concern or care, my feelings were and is very hurt.. i love those shoes and i spent my hard earned money on them.. yes it s my responsibility to not forget my items, however this Hotel should have done better. And yes i do believe someone at that hotel has my shoes but it s me against them.. never will they ever get my money again, and I m going to continue to fight for my shoes from this house hotel.