Shakirah Peterson

Review of MEB

I lived at Broadstone Twin Fields apartments for 3...

I lived at Broadstone Twin Fields apartments for 3 years. The first unit I lived for 2 and the last I lived for 1. Upon moving out of my first unit I was charged for a deep cleaning of the carpet. Upon leaving the second unit (2015) I was charged for replacement of the carpet due to pet urine stains and smells. I've NEVER HAD A PET IN MY APARTMENT. I immediately contacted the apartments upon receiving the bill and tried to dispute. I was assured through several different phone calls that I would have my call returned. 2 months later I made my final call to them in 2015 in which they told me it was being investigated. I never received a call back (like they said) and thought it had been resolved, but to my surprise I received a collections letter 8 months later with a doubled amount due. Again I immediately contacted the apartments. I kept getting the call back runaround, attitude, and the final time I was actually lied to about a manager not being there. I happened to call right back to get a name and the manager Jessica answered. I was frustrated and her only focus was tone policing me and threatening not to help me if I didn't speak in the manner in which she approved. (I was respectful, yet had a raised voice. I was not yelling however). After getting a lawyer involved I was FINALLY sent the photos of the carpet; only pictures under the carpet showing water rings, but nothing showing "pet urine". I'm in the process of getting a house and it's stalled because I have a "new public record" which shouldn't have even gotten to that point if they had just called me back. By far the WORST management experience I have ever had. I was completely scammed.