Shelley Frody

Review of Hard Rock Hotel Chicago

Checked in late last night. Upon waking up I was l...

Checked in late last night. Upon waking up I was looking all over for the hotel guide with all of the information about the hotel and surrounding area as I am in town for a conference and will be here for almost a week. I called the front desk over an hour ago to ask for one and still nothing. I called again about 15 minutes ago and the same guy told me he was waiting for the next shift to arrive so he could search for one to bring to me. Then some lady shows up with a book about Chicago and a marketing book advertisement for all of the other locations around the world. These things are already in this room. I called once again to explain that I already have these things. I want the hotel guide book that is specific to this particular hotel. You know the one that has information on room service, the hotel amenities, the resturants and their hours. Still waiting....The hotel seems nice altough it is a little warn out. I can usually overlook that as long as it is clean which it is. But what I absolutely hate is bad service. It is going to be a really long week. Ugh!