W

Had to write a review after dealing with extremely...

Had to write a review after dealing with extremely terrible customer service. I made reservations online then when it came to checkin (3 pm) the rooms were still not ready. We missed out on the water package that we had bought for the day as well as the sea life tickets that we bundled due to waiting for a room. Finally we went home due to being tired of waiting and after waiting on hold for over an hour to speak with someone they wouldn t guarantee a refund. It was 8:30 pm at this time and we hadn t even reciprocate any of the services that we spent over 200.00+ for. The water park looked great from a distance but trying to obtain a splash of spring break excitement for the kids was ruined by incredibly poor and lousy customer service and the lack of confidence in the company to reconcile for losses!

Comments:

No comments