The lady at the front desk was so rude from the mo...

The lady at the front desk was so rude from the moment we walked in. Another young man had to help my children and I with registration to swim in the pool. We are from out of town and were already told on the phone it would cost $5....cool. After her rudeness and trying to say we could not swim because we weren't members 3 TIMES!!! THE WHOLE PROCESS TOOK 40 MINUTES... MY 12 year old son and 16 year old daughter stood patiently off to the side dressed in there swim fits and excited!! We go around the corner with our towels and 5 dollar change, just to be met by the director whom says there is no public swim because of classes. The pool is clearly being used for class using up 2 lanes but there are also 2 more lanes clear on the opposite end....still the director walks us back out to get our money back and leave. The young woman in the front with the bad attitude could have/should have told us before my family and I had to leave. We sat there gave you all of our info for almost an hour just to be walked back out. Ive never been more disappointed in ymca in my life!!