Howie B.

Review of Mackins Auto Body

I am so disappointed in Mackin's. I've used them s...

I am so disappointed in Mackin's. I've used them several times in the past with excellent results. Not so this time.

My car was vandalized and Safeco sent me to Mackin's to get an estimate. I went and agreed to having them do the work. All I needed was a new rear passenger window and an antenna. The total estimated time to do the job was 3 hours.

I dropped the car off at 10:30am and got a call in the early afternoon informing me my car would not be ready til the following day because their technician broke my window clips and and new ones were on order. I asked them to get me a rental car since they couldn't deliver the car in the time frame they promised. Scott (a Mackin's mgr?) refused. Nice. So I shelled out money for a rental car. So much for customer service.

I picked up the car the following day and the used glass they installed was dirty and had two rock chips on it. Funny thing is I inspected the glass with Mackin's employee Hector prior to the installation and didn't see any defects. My hunch is they damaged it and installed it anyway. Nice. So much for doing quality work.

Now I have to go back and have Mackin's install another window and hope they don't break the clips!

I swore by these guys in the past. Now I just wanna swear at them. Never again.