FutureTel has an extremely inconsistent approach t...

FutureTel has an extremely inconsistent approach to repairing smartphones. They were charging me $92.16 to replace the battery of a LG G4 (please check the picture I posted) even though my device was under warranty (which again they got wrong as you can see in the photo). I did not tamper with the device before sending it to FutureTel and the battery was perfectly fine when I was using it.

The main issue was the LG G4 boot-loop issue which is a very common issue on the G4 (shame on you LG for releasing such a poorly tested device). So basically, FutureTel said that if I do not pay for the battery they will not fix my phone at all which is absurd considering the battery in this phone is user--replaceable and cannot possibly cost $92.16 to replace. I now call LG and ask them to talk to FutureTel to eliminate the quote I received. LG gave extremely bad customer service as well and were not willing to help me out initially. Finally, I had emailed LG my proof of purchase and and they provided me with an approval number. LG said to give it to FutureTel so that they may repair my phone completely under warranty (which included the battery).

Now, I call FutureTel and they said that they cannot fix the phone under this approval number since it doesn't cover the battery!! Since they would not replace the motherboard of my phone (again because of the boot-loop issue) without having me pay for the battery, I had no choice but to call LG back. So, I call LG again and then told them what FutureTel told me. They got all confused as to what was happening. Mind you, I had to make all these calls during business hours at work and spending several hours on this. At long last, the LG rep told me that they will ship to me a brand-new battery for the LG G4. LG would get FutureTel to return my device back to me without attempting any repairs to it. I would then have to insert the new battery into it and then send it back to FutureTel!!

I mean why wouldn't LG send the battery straight to FutureTel! This is absurd! The lack of coordination between a multinational company, LG, and FutureTel is unreal. I am now awaiting the new battery and my LG G4 from FutureTel and will post an update.

DO NOT TRUST FUTURETEL AS THEY WILL DO THEIR BEST TO RIP YOU OFF!! (Even the iPhone costs $100 to get its battery replaced and it doesn't even have a user-replaceable battery and you get extremely good customer service). I am extremely fed up of both companies customer service at this point and told myself to never buy an LG mobile device again.

I would give this 0 stars if I could. LG is also at fault for this but I found working with FutureTel to be extremely useless and a waste of time.
I would never recommend their service to anyone unless there was no other alternative and they were bound like how I am. They are greedy money grabbers. TERRIBLE BUSINESS!!

P.S. If you cannot afford the repairs, FutureTel charges you $35 for sending the phone back to you. That is again absurd!!