Kayla daSilva

Review of Artcraft Management, Inc

I have never experienced worse customer service th...

I have never experienced worse customer service than I have with Rachel Snoddy at the Overlook at Stone Spring. I was charged fees that were NOT outlined in my check out agreement provided BY the property management. I replied to her with questions regarding the charges. They were not only ignored but then she proceeded to escalate and send the charges to collections without ever responding to my inquiries. A repulsive lack of customer service.