Bad

Bad
- no facilities on or near the resort s beach. No bathrooms, no rinse off showers, no changing areas, not even a port a potty. To use the restroom you either go in the ocean or you have to go back to your room! That means trudging through quite a distance of soft sand, crossing a street and walking all the way across the resort, and then climbing a flight or two of stairs/take the elevator. The step counts on the map are terribly misleading about how easy it is to get back and forth to the beach. On the way you pass multiple buildings which presumably have bathrooms for employees but none have a restroom for guests especially sand covered ones. For young children, older adults or someone with a medical issue this isn t just inconvenient but humiliating.
-The resort itself has incredibly few guest bathrooms (maybe 3 on 13 acres). Two are near the pool and another hidden behind the marina all at the back of the resort.
-The no rinse off showers is annoying because you can t get the sand off of you before heading back to your room. The only place to clean off is the room s single shower. Your room will always be covered in sand. Plus if you have multiple people staying they have to wait sand covered for their turn to shower.
-Even though the resort claims to be eco friendly they don t have convenient areas to refill water bottles. Yet they sell single use water bottles in multiple areas. It would have been so nice to have a water dispenser on the beach. Instead they have a couple of guys who just sit on a golf cart making sure you don t sit in a chair without paying.
-As other people have noted the customer service is lacking. Unless you are paying someone they don t acknowledge your existence much less check to see you need something. If you take your car out the staff will park a golf cart in your spot (each room has one very small assigned space). If you do approach them with an issue first they question whether or not you are really a guest and then they are indifferent about it. There isn t any sort of wristband system so they are constantly suspicious you have snuck in.
-Terrible water pressure in the rooms. They have super low flow nozzles and it s hard to fully get clean and near impossible to rinse out shampoo.
Good- beautiful, peaceful beach. Beautiful grounds. Nice rooms. Excellent food. Loved the manatees. Free kayaks were nice except there aren t enough of them and they close early (4:30)
In a nutshell it s beautiful but there is a reason it s one of the cheapest places to stay in the area. With a bit of effort and more consideration for guest comfort it could be phenomenal.