Shangri-La Hotels and Resorts

Shangri-La Hotels and Resorts Reviews

4.6
A

Adrienne Kerk
Review of Shangri-La Hotels and Resorts

4 years ago

I have been disappointed with recent last few expe...

I have been disappointed with recent last few experience with shangri la, started with Shangri La Jakarta, then Golden Sands and now Island Shang in HK. For my ISland Shang trip this time, the room has been booked 1 mth in advance. Yet when I checked in around 730pm, it took the reception 10min to check me in and almost made me accept a smoking room. When I checked into the room (4115), the bath tub has uncleaned hair (!!). Very disappointed

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