My husband and I went there last Sunday for dinner...

My husband and I went there last Sunday for dinner. We live in Woodbridge and wanted to find a good local restaurant where we could go regularly. We got there and it wasn t that busy, and noticed that the owner was there (we thought that was pretty cool). Placed our order with no problems, but my husband asked for a lemon in his water and didn t get it, then had to ask our waiter twice for butter... not the end of the world, but not the best service.

The food was really good... until a roach crawled across the table. We got up immediately and told the waiter. The waiter went and told the owner, then continued on with serving. A few minutes later he walked back over, and the roach was on the wall so I pointed at it. The waiter said, oh then went back to the owner and told him, yeah, it s on the wall. The owner said something to him then the waiter came back over and said, yeah, you guys can just go. We just said okay and walked out.

We were incredibly disappointed that 1. No one apologized - does this happen all the time, then? And 2. The owner didn t come over and say anything to us about it.
If the owner had come over and apologized, explained this never happens, etc. maybe we would have considered going back since we did enjoy the food. However, since the situation was brushed off by both the owner and the waiter, it gives us the impression that it s a common occurrence and so we will not be returning.