Dishonest billing and services designed to generat...

Dishonest billing and services designed to generate additional fees.

We checked in on New Years eve and had a few surprises.

First - upon check in we found out there was a resort fee of $20 that we were not aware of because it is not plainly stated when you book the room online, the fee is added at check in. Pretty dishonest if you ask me, simply price the room with all costs including taxes AND resort fees up front so that consumers can compare actual costs.

Second - when we asked for a baggage cart we were informed that only bell boys/valets could use the carts because this was a "full service" resort. I did not want any help, only a cart to move my bags to my room myself. I thought my request was reasonable. The next employee I spoke with told me that the valets controlled the baggage carts and that she could not release one for my use. Finally I spoke with the hotel manager on duty and he told me there was a liability issue with the baggage carts.....REALLY....a liability issue. Not in any other hotel I have used anywhere else in California or the country over the last 20 years. The real issue is that the baggage carts and service generate tips for the valets. Yet another charge not addressed up front when you book this hotel. The head valet watched my exchange with the hotel manager and "high fived" the younger valet who refused to give me a cart after the hotel manager told me he would not direct the valets to release a cart to me. Incredibly bad service by any accounting.

Third - the parking is a significant distance from the hotel, that is unless you choose to pay for valet parking. Another additional $25 charge NOT mentioned when you book this hotel.

I will not be booking with this particular resort or other Marriot Hotels again unless there is no other option.