Kristin Amirault

Review of Doubletree Hotel - Times Squar...

Overall, a nice hotel- clean rooms and good servic...

Overall, a nice hotel- clean rooms and good service. However, they don't seem to be prepared for the amount of guests they serve. We arrived around 11 p.m.for check-in. They had no record of one of our room reservations, even though we had paid ahead of time for 2 rooms. They did put us up in a nearby hotel- but that took about 2 hours and it was a big hassle. The elevators were an issue- there's only 3 and not attended by any staff, so the wait time was sometimes 10+ minutes during their "peak" times, which they give you a schedule for. That in itself should say alot. If you want breakfast, better get there early and not be in a hurry. When we went down as 7:30, there were at least 100 kids there and after 25 minutes of waiting, we left. Why the hotel thought booking 100 kids there for any weekend was a good idea, I'll never know. The room was nice and clean and housekeeping was quick and efficient. If I was basing this simply on the room, comfort and cleanliness, this would at least an 8, but the rest made this visit a 4 at best. I will not be staying here again.