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Review of Pella Windows & Doors of Ontar...

I am surprised by these positive feedbacks!

I am surprised by these positive feedbacks!
This is by far the worst company I have ever dealt with.
1- Started with a poor installation, they left the alarm sensor wires hanging inside the windows. During the installation I brought up my concern about those ugly wires sticking out, they told me Don t worry the alarm guys will fix this! The alarm company told me the wires should have been placed outside of the windows! Now we are stuck with these unsightly wires and have to pay for re-wiring and installation of new alarm sensors.
2- The window screen was faulty from the start and the plastic grommet that holds the screen is already broken.
3- My biggest problem: The windows have the poorest sound insulation. All the street noise is transferred into the rooms.
4- The windows appear to be made of cheap material and are certainly of much lower quality compared to other windows in my house.
3- Worst of all, Pella s customer service is a joke. Good luck getting any answers from them. It s been one year of chasing them and numerous communications and empty promises. They could not care less about their customers. Their final answer was you have the option to pay us extra if you want better quality/those problems get fixed!
I feel totally ripped off, I paid a premium price for these cheep and low quality windows.
Stay clear at all costs if you value your money, time, and your nerves.