My husband and I wanted to spend our last honeymoo...

My husband and I wanted to spend our last honeymoon night off strip to relax and decided this hotel would be perfect. WRONG!!! Aside from front desk staff being nice when we first arrived, customer service and politeness from any staff at that point was nonexistent. They gave us 4 drink vouchers (2 each). Go to the Firenze bar and the bartender was not very friendly. We each had a voucher and then wanted to order the next and was told you can only use one voucher per person per night. Well why give us 2!!!!!
Go to room and the air conditioner is not working from the moment we stepped off on the 8th floor all the way down the hall to the room. Once in the room temperature didn't get much better. Upgraded to lakefront view and got a view of just the dock on the lake. There was no peace and quiet. There was a live band playing outside our window until 10:30pm. Contacted front desk twice about the ac not working in our room or the hallway. After the first hour and a half and no one came, we called again and they asked us when did we call in the request. Ugh. Another hour passes it's almost midnight and a guy finally comes asking if we reported our ac. He said that there was nothing they could do, it was working as hard as it could and they knew about the issue. Called front desk and they told us to have a good night. Breakfast buffet was great, but staff serving was rude and not helpful at all. All in all we did not get anything that this hotel advertises to be. We slept horrible in the heat, left with vouchers we could not use, nothing is open after 11pm even on weekends to eat (they want you to take an Uber to city 5-8 miles away), and there was nothing relaxing other than the view.