I am amazed that I received a survey email. To sum...

I am amazed that I received a survey email. To sum it up: Never received a call back after responding to email from internet apt request. I decided to call the main line and the couple of times that someone was supposed to call "right back", hours went by and I would have to call them again. They were not clear on the time they were coming and then when the guy did get there, he was more interested in selling me on a maintenance plan , he dismissed what we thought it was, told me the a/c wasn't working because it was 2lbs low on Freon and he needed to recharge and then we would have to have another service call to leak test, he never looked at anything other than the Freon level. When he went to charge it, he said he was mistaken and it only needed 1 lb of Freon. He left and 10 minutes later the system started short cycling again, I called his cell and he said he couldn't came back and he would have someone come back the next morning( He never set that up). I finally had enough, called another company, they came out the same day, on time, and did a thorough inspection and found that it was the blower motor ( stated it is a common problem with our 2 yr old Carrier system), they located a replacement and had it shipped to them, came back 2 days later, repaired it ( adjusted Freon from the over charge that the Coolray tech did ). Since Progressive Heating and Air properly diagnosed and repaired, we have not had any trouble. Contacting Coolray was a complete waste of time and money.