My family stays at the Resort at Longboat Key Club...

My family stays at the Resort at Longboat Key Club once a year. This year was by far the worst service we have received. One would think that the quality of service would increase due to the number of buildings under renovation and the fact the nearest pool is three miles away, but no. The service has drastically decreased since our first year in 2016. First of all, they would not allow check-in 30 minutes prior to check-in time because they were "fully booked" the night before. Not one person can convince me that the housekeepers are cleaning every single room until the minute before check-in. Additionally, last year their computer system went down and people in my party were left without rooms for several hours. The water in our room was turned off for days, and as a result we could not do laundry until someone fixed it several days later. They would not remove the contents out of the fridge unless we paid $25. We pay plenty to stay at that resort, especially with the lack of amenities available during this stay. Removing the contents of the fridge should not cost any additional money. They came in the middle of the evening to replace the stove top. I could not get an additional hour for late checkout. One would think they could replace the stove top during the period between checkout and checkin since they were adamant I could not have late checkout. The alarm clock in the room made a buzzing noise the last day and we were told they would look into it the following day, so rest was limited. I know we are not the only ones with frustration, as I witnessed two couples complain to employees at the beach. Overall, seriously disappointed in The Resort. I hope they make improvements soon, and not just in physical appearance.