Room was fine except for no hot water and love bug...

Room was fine except for no hot water and love bugs (many of them in the room). Was told the reason I didn't have hot water is because it's a tall building. Told me to run sink faucet, tub faucet and shower stall faucet for at least 5-10 minutes. Once sink and tub had hot water, shut those off and then shower will have hot water. Absolutely ridiculous. My friend on a higher floor had hot water so rationale is flawed. As for the love bugs, was told they are harmless to humans. They just make love. If only one bug, maybe no big deal. But I found at least 8. Was not offered any solution or discount or room change. At $600 per night, least I can have is hot water and bug free room. Take a look at the pic, would you be ok with them in your room, on the wall, bed, window, floor, basically every where?