Update: My wife and I go to dealership after wait...

Update: My wife and I go to dealership after waiting most of the day to get a call that Norris promised would come (which never happened) from the only person who could termimate the deal. New Manager tells us he will not change deal - I explain that my wife thought she was trading cars and that is the reason we wanted to do deal. He shows me a piece of paper that says "LEASE RETURN AFFIDAVIT" on top in huge letters and then in smaller print terms and conditions. I agree she signed the paperwork but it was explained differently by Johanna and not done in the back but after she was walking out the door after 6 hours of waiting. He says too bad the deal is signed - I ask who else I could speak to and he replies, " I am the decision maker and there is no else above him who will talk to me - although, if they did they would give me the same answer."
As one can see - there is a response to my review but when I called the number at 4:45 pm today no one answered and you could not leave a message because mailbox was full.
BEWARE!!!