I have special needs and Called The Hyatt to make ...

I have special needs and Called The Hyatt to make sure they got accommodate my needs. They said it was not a problem and it would not have to worry about it.

I get there and a lady and a guy told me they could not accommodate me and if they have never done this in the pasta. I politely called and told them I talked to _______ and that it was prearranged and everything was OK. They refuse to, date me. It really bothers me because they said they would do it and I called specifically for the help.