We recently purchased a townhouse with Ray white(T...

We recently purchased a townhouse with Ray white(Teresa) as the agent. They were highly unprofessional and had no empathy for us. Initially her behavior was good, but once we signed the contract, things changed. Once, she called me only to start shouting about me not sending an email, which was not required of me in the first place. On the move-in date, the house was dirty (spider webs, dust and worms in the house) despite having the cleaning clause in the contract. Not only would she listen to us but instead arrogantly said she can show a cleaning receipt. There were many more of such terrible incidents. This was our first home purchase and her rude attitude towards us at each step made the whole experience truly terrible. Ironically, the sellers were totally unaware of the rude behavior and were actually nice to us.