Jessica Tellez

Review of KTL Enterprises

Very bad customer service. The Girl at the front d...

Very bad customer service. The Girl at the front desk was very rude over the phone and in person . I had my keys misplaced and every time I called to try and get some kind of assistance on to where they could be all she kept saying was we have no keys
It was brought in with no keys .
Very rude girl , no work ethic whatsoever. It s a shame that it only takes 1 person to plant a rotten seed for the whole company .
I had to track down the tow company and driver MYSELF to find out what had happened to my keys . It s frustrating when you have your vehicle in a body shop and nothing can be done because people are to lazy to up and look or offer some kind of resolution rather than shut you up over the phone .
I d say if you ever happen to have your vehicle towed here , make sure you call and that they have the keys notated I m the system .
I d like to note that when I spoke to the president of the company KEN he said he would go back and listen to the audio tapes and video recordings of the day my vehicle was brought in to review and see how the could have make the situation better .
Let s see if it s actually what he says he s going to do .
Yes we all make mistakes and that s ok . It not a mistake WHEN YOU HAVE POOR CUSTOMER SERVICE EVEN WHEN ANSWERING THE PHONE AND HAVING A BAD ATTITUDE ABOUT YOUR JOB . . THERES NO SCHOOLING FOR THAT AND THATS SUCH A DAMN SHAME .