Joy Johnson

Review of Round Rock Toyota

After the purchase of a vehicle last Friday, I hav...

After the purchase of a vehicle last Friday, I have made multiple attempts to contact a sales manager and am still waiting on someone to return my call. Worst customer service I have ever received at a car dealership, EVER! I have left messages with 3 different sales managers/general manager since 8:45 on Monday morning and have yet to receive a call back. Could not imagine worse customer service.

7/7/18 Appreciate your response to my review Tracy. It would have been great if you would have returned my call when I left a message on 7/3/18. Your voice mail said you check messages frequently to return calls... Hmmmm. Still have not received a call back 4 days later. Your response to the review makes it "appear" you care about the customer but if that were the case you would have returned my call. You all have my contact information. Had any 3 of the managers I attempted to contact given me the courtesy of a returned phone call there would be no need for this review.

7/10/18 UPDATE - STILL NONE OF THE SALES MANAGERS INCLUDING TRACY GURNETT (GENERAL MANAGER) HAVE RETURNED ANY OF THE CALLS I HAVE PLACED. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.