The employees were nice and friendly so no issues ...

The employees were nice and friendly so no issues there. The vehicle that I inquired about prior to my arrival wasn't even there when I got there and I drove 35-40 mins to get there. However I did end up purchasing a different vehicle (Aug 2017). What I really disliked was when I got my car serviced this year (Feb 2018) I received false information during the multipoint inspection report. The results stated my battery was in good condition. Then a couple of days later my car wouldn't start. Come to find out the battery was so bad it had to be replaced. It is also true that the wait times are kind of long. I think I spend about 1-2 hours in the service area but it doesn't bother me as long as they are doing the job right. The reason why I rated them a 4 and not lower is because when I first bought the car I had 2 issues (a rotor and actuator ) within a month of purchase that they fixed with no additional charge. Overall a good place to come, just need the service area to improve.