Jennifer Hudson

Review of Castle Bromwich Hall Hotel

My husband and I stayed for one night October 2014...

My husband and I stayed for one night October 2014. Would not recommend this hotel to anyone. The staff were kind and long suffering and the owner and managers do not deserve them.

There was no lift, and we had no help getting our bags up very tight stairs to the 2nd floor. We couldn t find our room, as the numbers stopped at 312 and we were searching for 318. We had to phone down to reception who said we were sent up the wrong staircase. The signs were totally inadequate.

The so-called Superior Suite was poorly lit, the old bed creaked and wobbled badly and the pillows were like bricks. The wet room shower had a large mouldy area on the wall which had not been attended to, and allowed to grow. There was only a large old ceiling rose shower, which was so clogged with lime scale that it sprayed out in all directions. With no alternative switch for wall shower, you had no choice but have soaking wet hair. There was no hair dryer supplied or shower caps. That's all assuming you had hot water for a shower - which we didn't. As breakfast was between 7-9.00, at 8.00 the water was cold!

The so called continental breakfast had no bread to toast, no butter and no glasses for the juice. Goodness knows what was going on in the kitchen - I waited 20 minutes for scrambled egg, and gave up.

When we got to the checkout, 3 individuals in front of us were also complaining and asked to see the duty Manager. We also asked to see him, but guess what - he didn't even bother to see any of us or too scared. The receptionist had no choice but to agree a discount for us all by way of compensation.

This building may have histortic interest for some, but it should not be used as a hotel.