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Review of Fairmont Jasper Park Lodge

we called the hotel around 8 am the morning before...

we called the hotel around 8 am the morning before we were arriving and asked if we can check in earlier so we can get on the highway from Edmonton earlier, we were told to simply arrive and let the check in counter know we are here, after arriving at approximately at 12:30pm we were told that our room would take around 30 mins to be cleaned, we were also told that we would be sent a text when the room is ready, after waiting for 3 hours and checking with the counter three times we were told that a text was sent to us which wasn t! That leaves us with one hour to shower and get ready for our 4Pm reservations in town, we were sent out to our room about a 5 min drive, to find a simple room with no bottled water of any sort to drink, I personally could have cleaned the entire room in 20 mins but it s clear that we were not a priority to them! The evening comes and we are trying to sleep when every 10-15 mins the power lock of the backdoor keeps making a sound like it s locking! The toilet is running water all night long, the clock is ticking so loud that I had to remove the battery from it! Over all this was the worst Experience I ve ever had from a supposed luxury resort! This is absolutely disappointing! When someone drives 4 hours to come spend some quiet and peaceful time and wants to spend their hard earned money in this establishment think twice before you come here, I won t be ever Again!