Super chaotic and unorganized, had to wait 45 minu...

Super chaotic and unorganized, had to wait 45 minutes to register, didn't get all of the coupons we were supposed to ($30 breakfast buffet, etc.), no one on staff seemed to know anything about the property or the programs, perks of staying, and we nearly missed our Pearl Harbor tour bus because the bus stop isn't the bus stop we were told to use... They actually have a bus depot kind of facility. The staff wasn't very courteous or helpful. When we checked out we were told we had to go through check out process or be charged $100 for not doing it. And then after waiting for over 20 minutes we were informed that wasn't actually the case, and we could have just dropped the keycards and left. I would look at all my other options before thinking about going back to this place when visiting Honolulu.