The furniture is actually really poor quality. Do ...

The furniture is actually really poor quality. Do not purchase the extended warranty. That is a complete extra waste of money. They will always say that it's natural wear and tear. Just filed a repair or replace. And they service guy was great. But stated he was instructed not to repair anything. Just take pictures. Knew right then they had no plans on fixing or resolving any of the issues. The lady from the warranty company yelled at me for being upset so don't expect compassion from them.

Also learned a valuable lesson from the service guy. If you have any furniture delivered and the delivery guys notice something wrong they will never say anything or hope you do. They don't get paid if they have to bring it back. But despite what they tell you they can take it back. Originally we had the couch to our 3 piece sectional replaced 3 times due to defects.

Lesson learned. Never again. The furniture at big lots is actually better quality than rooms to go. Don't get caught up in the big store and large amount of pushy sells people. Please do better research than we did.