Last Friday I went to the better-bed store with my...

Last Friday I went to the better-bed store with my girlfriend (14 February) for an advice meeting. In that conversation the woman reflected great guarantees. You could exchange a better bed mattress for another. You have a trial period etc. etc. When we got home we decided to buy a mattress and paid online. But not before we have asked for advice by telephone about the dimensions that we had to order. A week later we received the mattresses and unfortunately. Just too small! No problem, I thought. I neatly pack them up again and within an hour I had a better bed on the line. What do you think! They say they won't take the mattress back! because it is open and used (1 hour). And exchange is only allowed within the same size. This smells of deception and scams. I have in any case turned to my legal assistance insurance. According to European legislation you can return a new and unused product to the store free of charge. Beterbed ... very bad of you! In addition, the following. In the store, there was never a single moment about discount. The moment we got home we saw that there was a 14% discount online that day. It seems that they also have some sort of competition between the branches and online and actually do not want to help each other. Dear better bed I hope you read this and come up with an appropriate solution because this is not supposed to be. Order number 20308636