Nese Robinson Review of Wade Raulerson Pontiac, Buick,...
My issue is with the customer service that I recei...
My issue is with the customer service that I received in the service department. I recently brought my daughters car in for service on the shifting cable. The car was dropped off over a week ago, and they assured me that they would let me know the status of the vehicle. the part was scheduled to come in on Wednesday and the car was supposed to be done on Friday. I called on Friday and was told by my service advisor (I'm not going to put his name out there) that the car was NOT done and the part hasn't even come in. he then said that he would call me back once he finds out what the problem is. NO CALL on Friday, when then call on Saturday and speak to the receptionist (once again I am not gonna call names) but she was NOT the friendliest, and she took my name and number and said that she would look into it and call back... once again NO return phone call. So now here we are on Monday, no car and no call. Both my daughter and I call and all of a sudden the car is fixed and there was a mysterious call made an Friday stating that the car was ready, but remember i called on Saturday and the car was not ready. I am not pleased with the service department customer service, and that is the reason I do NOT personally have a car from them any longer, by when we purchased from Mitsubishi across the street I didn't know that they were affiliated with each other, or I would have shopped elsewhere. This is NOT the 1st time that the service department has delivered unsatisfactory customer service. I give them one star only because you can't send the review without a star!!!!
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