We've lived at Terracina in Broomfield, CO for alm...

We've lived at Terracina in Broomfield, CO for almost a year now and it's been an absolute nightmare. The Connor Group is extremely unprofessional, the units are falling apart and the grounds are a disaster. I completely understand that things happen, but we had dirty laundry water from multiple units above us leaking into our apartment for over six weeks and The Connor Group, more specifically Senior Property Manager Joe H., ignored us and refused to search for the actual leak, simply snaking the washing machine lines three different times and setting up box fans to dry our wet carpet. Furthermore, they refused to replace the mildewed carpet until we explained that we all had allergies and this wouldn't be acceptable. They then proceeded to replace the carpet with a completely different style and color and wouldn't work with us to find a reasonable solution. Our security gates do not work, and haven't for some time now, the hot tub hasn't worked in the 11 months we've been here, and the garages are overrun with cars that aren't residents. If all of this wasn't enough, they used "bait and switch" tactics to get myself and others tenants in the complex to sign renewed leases at an increased, but "discounted and limited rate" more than six months out, by promising new improvements to the facilities and units, but never follow through and then holding you to the signed lease. I strongly urge you not to do business with The Connor Group and if you are a tenant at one of their properties and have been subject to similar treatment, then be sure to reach to BBB and write reviews Small claims court may also be an option for some, so be sure to do your research.