The salesperson that helped me...Alexandria...did ...

The salesperson that helped me...Alexandria...did a great job. She made me feel comfortable and kept me updated throughout the process. I was there for about 5 hours the last visit (in March)...still not really sure what took so long...but the rear defrost cable was fixed which broke a couple weeks later. So I went back (in April) to get it fixed, again, and get an oil change...I was there for over 2 hours only for them to tell me they could not fix it and I would have to come back yet again...3 times for the same thing. Frustrating to say the least. The people helping me both times were very nice and made it tolerable.