J W

Review of O'Hare Hilton Hotel

An embarrassment of a hotel. I'm surprised Hilton ...

An embarrassment of a hotel. I'm surprised Hilton flys their flag over this place. We were unsold into a more expensive room, with the promise that it came with a free breakfast. The next day,expecting a modest breakfast, we were utterly disgusted to find out that our free breakfast was limited to tired muffins and cereal. They also had a spread of bacon and eggs and other warm foods. If a person wanted bacon or eggs, there was a significant upcharge in order to have them. So, the free breakfast was pretty much yesterdays leftovers. The free breakfast didnt include the other items which were already out and prepared... the simple items, which cost little, we're an upcharge item. What a disgrace. This was a nice way for Hilton to send us on our way and remind us to never come back. This was a total bait and switch and I'm surprised more people haven't complained about this practice.. I'm sure at some point it will get exposed. The hotel was way overpriced and for them to try and get into our wallet one more time after giving us a free breakfast was very insulting. We'll vote with our wallets in the future and hope others do as well .